BUSINESS

Scale up your business with Salesforce Platform Transformation

Streamline your business purpose, processes, and people: Connects all your data from marketing, customer service, sales, and more into one platform, giving you a real-time, 360-view into how your business, people, and profits are performing. With RADcubes’s trusted expertise, you can achieve success with long-term profitability and sustainability by transforming not only how you do business, but how you connect

Government
cloud

Healthcare & Life sciences Solutions

Nonprofit Cloud
Solutions

Salesforce for Manufacturing

Salesforce Practice

Government cloud

Federal, state, and local government organizations, along with government contractors, trust Radcube as a Salesforce partner to deliver critical business applications, in large part because of the commitment to security and privacy.

 

As a salesforce partner we adhere to the principles of trust and compliance with the Salesforce Government Cloud in the context of the Federal Risk and Authorization Management Program (FedRAMP) and the Department of Defense (DoD) Cloud Computing Security Requirements Guide (CC SRG).

 

With Salesforce’s industry-leading Platform as a Service (PaaS) and Software as a Service (SaaS) multi-tenant community cloud infrastructure we provide solutions specifically for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs).

Why Radcube Salesforce?
Features of these services include:
Reimagine emergency response with an agile platform that enables better response and recovery.

Close cases faster with the right answer every time.

The Case Management solution helps government agencies view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single location.

Deliver the next-generation agent experience.

Create a unifying help desk experience for agents. Allow your organization to have a complete view of each interaction and enable agents to act fast when problems arise. Configure key information related to records and push prefiltered information relevant to a case.

Integrate legacy systems and save time.

Our solutions can be deployed incrementally on top of existing legacy solutions to quickly improve customer experience and eliminate high-risk project modernization efforts. Easily integrated through prebuilt connectors to common legacy solutions like Oracle, SAP, and Microsoft.

Experience:

Radcube is helping a federal client in planning to replace the existing support system in a two-phased approach. The first phase is planned to replace case management functionality with development of a new Child welfare information system. The Phase I design, development, and implementation effort includes the creation of an application programming interface (API) layer to facilitate the efficient exchange of information between the new system functions and those of the transitional Child welfare information system, as well as a single standard data exchange with all Child welfare and external systems.

salesforce practice

Healthcare & Life sciences

As a salesforce partner we ensure our customers with high level of trust and security which makes it possible for the healthcare industry to confidently move to the cloud.

An entire healthcare and life sciences ecosystem. One unified platform.

Our solution with Salesforce health Cloud helps teams across all healthcare and life sciences disciplines drive digital transformation on a secure and customizable platform. They can build stronger relationships, collaborate more intelligently, and with continual updates three times per year, work more quickly to transform patient outcomes.

Seamlessly deliver the experience that patients deserve.

Our solutions have made it easy to engage patients on any device and collaborate across the entire healthcare network, from care coordinators to service agents and family members. By connecting EHR data...

Coordinate Post-Acute Care

Reduce readmissions on the path to healthier outcomes. Connect patients and care teams throughout the post-acute care experience. With the shift to value-based care, it's more important than ever to reduce readmissions and improve patient outcomes...

Scale Member Care Management

With the cost of care soaring and member satisfaction scores continuing to lag, health plans must rethink how they support their members to stay competitive. This solution leverages Health Cloud to help you scale care management programs...

Health Cloud For Payers

Say goodbye to disconnected experiences and start connecting to your members in a whole new way. With Health Cloud, payers have a scalable digital platform that helps solve today's most pressing challenges, while positioning your organization...

Connect The Patient Experience

Utilization Management: Automate decisions based on medical policy, monitor SLAs, and reduce manual intervention — all while reducing the cost of care and its administration. Risk Stratification: Proactively identify high-risk members...

salesforce practice

Nonprofit Cloud

Empowering nonprofit teams to fund and run their entire mission with one integrated platform.

The best technology puts people first. We believe nonprofit technology should help build and maintain trusted and lasting relationships with supporters and beneficiaries by delivering the experiences they need in changing times. Built on one connected platform, Nonprofit Cloud is your one integrated platform helping you connect all parts of your organization supporting the imperative to shift to digital. Unify your Fundraising, Program Management, Marketing and Grantmaking teams to deliver experiences that surpass the expectations of today’s digital stakeholders and drive next level change and impact.

Salesforce.org’s Nonprofit Cloud unites constituents and organizations. We empower nonprofit teams to fund and run their entire mission with one integrated platform that helps build meaningful and enduring relationships. Click an icon below to learn more about how Nonprofit Cloud helps you spark program, fundraising, and marketing engagement.
The Nonprofit Success Pack (NPSP) is a great place to start becoming a better-connected organization. NPSP provides nonprofit technology built on the world’s #1 CRM. It’s an out-of-the-box solution for managing relationships, fundraising, and programs by providing a single source of truth and delivering a 360-degree view of your constituents. Learn about our latest innovations, built with constant feedback from our growing nonprofit community.
Nonprofit Cloud Case Management enables service providers to understand exactly where a client is in their journey through an organization’s programs and guide them through next steps. Having programs, services, and clients in a single system helps service providers manage large caseloads while maintaining personalized care, ensuring no one slips through the cracks.

OUR TEAM

Creative Marketing Team

Meet our team – people who are brave to give spectacular ideas for improving Billy’s popularity.

Navin Webber

+123 456 78 99
email@email.com

Marco Abela

+123 456 78 99
email@email.com

Andy Maddison

+123 456 78 99
email@email.com

Clients testimonial

Amazing Experiences

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Salesforce Practice

Salesforce for Manufacturing

Let's discuss your projects now

Get in touch to discuss your employee wellbeing needs today.
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Seamlessly deliver the experience that patients deserve.

Our solutions have made it easy to engage patients on any device and collaborate across the entire healthcare network, from care coordinators to service agents and family members. By connecting EHR data, treatment plans, patient preferences, and more, you can deliver truly personalized experiences on the journey to better outcomes.

 

SOLUTION:

Connect patients to the right care, faster.

Empower agents with the relevant patient data, from multiple systems, on a single screen.

Consumers today expect a connected experience at every step of their health journey, and initial interactions with the contact center are critical to engaging patients and driving loyalty. Powered by Health Cloud, this solution seamlessly integrates EHRs and core systems of record with MuleSoft Anypoint Platform to provide agents with the right patient information at the right time. Marketing Cloud makes it easy to identify, segment, and target populations for personalized communications. You can even enable patients with self-service via HIPAA-compliant mobile apps built on the Salesforce Platform. Ensure every agent is empowered to solve inquiries the first time — from appointment scheduling to connecting patients to the right physician — all from a single console.

 

Here’s how it works.

This solution combines relevant patient data from different systems into a single view, with intelligent routing and recommendations, to ensure agents connect patients to the right care faster. 

COORDINATE POST-ACUTE CARE

Reduce readmissions on the path to healthier outcomes.

Connect patients and care teams throughout the post-acute care experience.

With the shift to value-based care, it’s more important than ever to reduce readmissions and improve patient outcomes — all while driving down costs. The Coordinate Post-Acute Care solution leverages Health Cloud to connect teams around a single view of each patient. Providers can uncover important insights — both clinical and nonclinical — to truly transform the post-acute care experience. Use Community Cloud to enable real-time collaboration and communication across the entire care team.

 

Here’s how it works.

This solution combines relevant patient data from different systems into a single view, so care coordinators can easily engage with care teams and patients to drive healthier post-acute outcomes.  

Feature Set

In addition to Health Cloud, Salesforce Shield addresses today’s complicated compliance and governance requirements by offering an extra layer of visibility and control that ensures sensitive PHI data is handled securely.

With Health Cloud, customers have a data model built around patients and designed specifically for a clinical setting using FHIR standards. This out-of-the-box functionality reduces customization as well as guesswork, and benefits from Salesforce’s continuous innovation with three seamless upgrades each year.

Complete Patient View: Health Timeline Patient Profile Care Team Network

Care Team Productivity: Intelligent Task Management (Today Page) Care Team Collaboration Concurrent Care Plans Care Plan Customization & Management Advanced Patient Segmentation and Lists Risk Stratification (Einstein Analytics) Lead to Patient Conversion Health Cloud Empower: Mobile Components for Care Team and Patients Lightning Experience Householding Map Assessments (Survey Functionality) Field Service Lightning Integration Individual Patient Model Clinical Data Model HL7 v2 ADT Adapter EHR integration* HL7 integration* C

Salesforce Service Cloud: Deliver smarter service with a 360-degree view of every patient and member. Health Cloud leverages Service Cloud’s powerful features to increase satisfaction and deliver personalization across every patient and member interaction.

 

Payers:

Engage members throughout their healthcare journey.

To attract and retain business in today’s digital landscape, leading insurance plans must build trusted and lasting relationships with members. Discover how to personalize care, streamline authorization requests with utilization management, and promote collaboration to achieve the best member outcomes.

SCALE MEMBER CARE MANAGEMENT

Drive 1-to-1 care for members who need it most.

Turn every interaction into an opportunity to build trust with members.

With the cost of care soaring and member satisfaction scores continuing to lag, health plans must rethink how they support their members to stay competitive. This solution leverages Health Cloud to help you scale care management programs — and keep members engaged in their health. Surface member insights and prior authorization requests with real-time integration powered by the MuleSoft Anypoint Platform. You can drive collaboration across the care ecosystem with Community Cloud, extend your capabilities with our partners in AppExchange, and leverage Tableau CRM for deeper insights to put members on the path to healthier outcomes. 

 

Here’s how it works.

HEALTH CLOUD FOR PAYERS

Transform member relationships with the world’s #1 CRM.

Say goodbye to disconnected experiences and start connecting to your members in a whole new way. With Health Cloud, payers have a scalable digital platform that helps solve today’s most pressing challenges, while positioning your organization to meet the future demands of a changing industry.

Get a complete view of each member, guided workflows, and intelligent care recommendations — scaled across your entire network — to deliver the kind of personalized service that builds member trust.

How Health Cloud can help you build deeper member relationships:

 

Complete Member View: Access member profiles with a complete 360-degree view to understand their journey from enrollment to service, care management, and beyond.

Intelligent Care Management : Engage in personalized and proactive interventions with guided workflows, utilization management, and customized care plans

Connected Collaborative Experiences : Engage the entire care team with digital member access through secure sites and real-time collaboration between members and providers, accessible on any channel and any device.

HEALTH CLOUD FOR PAYERS

SCALE MEMBER CARE MANAGEMENT PROGRAMS

  • Utilization Management: Automate decisions based on medical policy, monitor SLAs, and reduce manual intervention — all while reducing the cost of care and its administration..
  • Risk Stratification: Proactively identify high-risk members with intelligent risk stratification and assign them to personalized care programs to control their conditions.
  • Real-Time Integration: Unlock data from legacy systems and EHRs to gain actionable insights with a complete view of the member.

 

DELIVER PERSONALIZED MEMBER SERVICES

  • Personalized Interactions: Increase satisfaction and personalize every member interaction with a 360-degree view of your members.
  • Intelligent Recommendations: Provide a seamless experience and earn trust by making every member interaction an opportunity to provide proactive support.
  • Knowledge Base: Empower agents with the right information at the right time for faster, more complete member support and case resolution.

 

DRIVE EMPLOYEE, PROVIDER, AND MEMBER COLLABORATION

  • Care Team Collaboration: Empower real-time employee, provider, and member collaboration on any device for better outcomes.
  • Relationship Management: Easily reference each member’s care team and manage relationships across household members, care plans, and care teams.
  • Digital Member Engagement: Extend Salesforce to your members with direct member access to curated articles, assessments, cases, and claims, all through secure sites and in-app experiences.

 

ENGAGE MEMBERS WITH PERSONALIZED JOURNEYS

  • Omni-Channel Conversations: Engage members at the right time on any device across email, mobile, advertising, and the web with personalized, relevant content to motivate healthy behavior.
  • Automated Workflows: Leverage prebuilt templates and automated workflows to create tailored wellness journeys at scale.
  • Complete Journeys: Manage the entire member journey through acquisition, onboarding, engagement, and retention to create a seamless member experience.

 

PHARMACEUTICALS

Streamline and simplify patient engagement.

Whether you’re enrolling patients or building therapy-specific services at scale, Health Cloud streamlines your processes — so you can reduce complexity, drive businesswide innovation, and maximize the impact of every patient support program.

CONNECT THE PATIENT EXPERIENCE

Enhance Patient Programs While Reducing Operational Costs.

Deliver personalized engagement and support programs on a single platform.

It’s clear that patients want to support services from pharmaceutical companies. But while many offer support services or are boosting their investment in them, patient awareness remains extremely low. This solution can help. For starters, you can provide patient support programs at scale using Health Cloud. Offer patients an easy path to enrollment via a patient portal with Community Cloud. Glean key patient and healthcare professional metrics, and use predictive recommendations to improve support programs and patient outcomes with Tableau CRM. Keeping patients informed and supported with Marketing Cloud is a snap, too, thanks to automated mobile messaging and 24/7 access to secure portals and mobile apps. To ensure smooth integration with your existing systems, rely on MuleSoft Anypoint Platform, which creates a unified platform for all of your systems, on-premises or cloud-based.

 

Personalized patient engagement and support programs on a single platform. 360 view of patient programs. Build and scale patient engagement and programs across brands or therapeutic areas.